Store Administrator

  • Regular position
  • Malaysia
  • Kuala Lumpur
  • Sales Development & Retail Support
  • Minimum 3 years
  • Hermès Malaysia

Main responsibilities

<p><strong><u>Inventory Control:</u></strong></p> <ul> <li>Daily stock operations management and control for a perfect stock accuracy <ul> <li>Process all incoming and outbound product flows, while ensuring perfect synchronization between physical and system-based flows (receiving, transfers and shipments, returns etc.).</li> <li>Manage the daily replenishment of all storage areas on the salesfloor (products and packaging)</li> <li>Monitor and close expired reservations and reintegrate them into available stock</li> <li>Assist in the follow-up and correction of negative stocks daily</li> </ul> </li> <li>Manage defective / shopsoiled products</li> <li>Stock takes and cycle counts <ul> <li>Plans, prepares and execute stock takes and cycle counts</li> <li>Scanning and investigating discrepancies, followed by consolidating final reports to be submitted to the Finance department</li> <li>Recommend or propose corrective actions to improve future stock takes results (methods, tool, training…) and reduce shrinkage</li> </ul> </li> <li>Process improvement from current storage process <ul> <li>Implement an optimized organization of storage through understanding of our existing storage process and feedback from the store team</li> <li>Ensure an appropriate implementation of storage rules, stock procedures and best practices by all team members (5S controls, KPIs follow-up etc.), and raise alerts to your manager when necessary</li> <li>Become a subject matter expert for all stock-related processes and tools</li> </ul> </li> </ul> <p><strong><u>Store Administration and After-Sales Service:</u></strong></p> <ul> <li>Management and follow-up of customer services <ul> <li>Managing all customer services – complaint handling, follow-ups in relation to store IT tools</li> <li>Responsible for the quality of follow-up for all customer services by establishing follow-up routines.</li> <li>Partnering sales team to optimize and simplify the back-office follow-up of those services</li> <li>Performance follow-up and continuous improvement on customer services and responsible for the business performance of all service-related operations</li> </ul> </li> <li>Compliance and knowledge on internal procedures <ul> <li>Manage the store archiving for relevant documents, following the local and Group internal control rules</li> <li>Supporting the sales teams towards a perfectly accurate use of their digital tools and be the store’s key user on Service-related processes: train newcomers on processes & tools, communicate new features and/or procedures, support the team on any issue</li> <li>Be responsible for the application of procedures related to internal control and health & safety</li> </ul> </li> <li>Store orders <ul> <li>Be responsible and supervise the allocation of staff uniforms: fitting, orders, remittance, alterations, dry cleaning, spare uniforms</li> <li>Organize the supply of office stationery, food & beverage and other relevant tools, coordinate with suppliers, control delivery and invoicing</li> </ul> </li> </ul>


<p><strong>Requirements & Capabilities:</strong></p> <ul> <li>Passionate about retail and luxury</li> <li>Significant previous experience in retail back of house operations position</li> <li>Very organized, rigorous and reliable, able to organize his/her work autonomously and to anticipate</li> <li>Service- and customer-oriented (internal and external customers), with excellent communication skills</li> <li>Proficient with Excel / IT tools</li> <li>Team player - first experience of management appreciated if supervising security and/or tailor and artisan</li> <li>Language requirements: fluency in English is mandatory (written and oral). Additional languages spoken or written are a plus</li> </ul>