24.05.2020
Senior Customer Service Advisor
- CDI
- Chine
- Shanghai
- Administration des Ventes & Services Clients
- Minimum 3 ans
- Hermès China
Main responsibilities
<ul>
<li>Assist team in charge to update and improve the operation process regularly, in order to improve the quality of service and work efficiency.</li>
<li>Responsible for overseeing the quality of service of operators, regular output of quality control reports, for quality control reports analysis, and put forward suggestions for improvement, to promote the implementation.</li>
<li>To assist the project operation, to ensure customer satisfaction and quality of service standards</li>
<li>Responsible for overall function of call center (team of inbound and outbound function).</li>
<li>Other work affairs assigned by the team in charge</li>
</ul>
Profile
<ul>
<li>Minimum of 3 years experience in Customer Service / airlines / hospitality industry, with more than 1 year of quality inspection/team leader work experience.</li>
<li>Good sense of service and willing to accept the challenge and pressure</li>
<li>Problem solving and multitask skills, willing to cooperate with other departments</li>
<li>Good oral and written English.</li>
<li>University graduate above, overseas experience is a plus</li>
</ul>