Department Manager (12-month Maternity Cover) - Selfridges Department Store

  • CDD
  • Royaume-Uni
  • London
  • Magasins-Vente
  • Minimum 3 ans
  • Hermès GB


<p>Hermès was founded by Thierry Hermès in Paris in 1837, as a house of master harnessmaking. In 1880, his son transferred the family firm to its now famous address, 24 rue du Faubourg Saint-Honoré, where he expanded into the saddlery business. In 1918, with the advent of the automobile, the founder's grandson, Émile Hermès, foresaw the changes to come in transportation. He launched a line of fine leather goods and luggage with 'saddle stitching'. The Hermès style was born and soon extended to include clothing, jewellery, diaries, silk scarves, and other items.</p> <p>Today, Hermès is active in 16 different sectors including: Leather Goods, Men's and Women's Silks, Men's and Women's Ready-to-Wear, Perfumes, Watches, Diaries, Hats, Footwear, Gloves and Belts, Enamel, Art of Living, Tableware and Jewellery.</p> <p>International in scope, Hermès has continued to grow while remaining a family firm with a uniquely creative spirit that blends precision manufacturing with traditional craftsmanship.</p> <p>Hermès GB Limited is one of the many subsidiaries branching out from our Hermès International Headquarters in Paris. We operate with over 260 employees, from our Headquarters in London and across nine stores within our retail function in cities such as London, Dublin, Glasgow and Manchester.</p> <p><br />Hermès really is a truly wonderful place to work. Close relationships, humility and a thirst for team success make the company’s management style unique. Behind the drive for excellence is a spirit of goodwill in which personal achievement is for the benefit of the group’s progress, and where everyone shows commitment and passion, depth and lightness in all that they do.</p> <p><br />Learning and sharing, cultivating one’s curiosity and capacity to be amazed, innovating and never ceasing to push the boundaries of excellence are all crucial aspects of each individual’s development, and make up the company’s principle of continuous learning and passing down of knowledge.</p> <p><br />Our DNA is built up of People, Passion, Personality and of course, our wonderful Product.</p> <p><br />This is an exciting opportunity for any professional who is keen to be part of a close team within a dynamic and flourishing organisation.</p>

General Role

<p>Working with the Store Manager, to ensure the efficient and effective front of house functionality of the store within the company’s operating guidelines and standards and to deputise for the Store Manager in his/her absence.</p> <p>Ability and sensitivity to crossover with the operational aspects of the business, particularly in the absence of the other Department Managers.</p> <p> </p>

Main responsibilities

<p><strong>1. Customer Relations Management</strong></p> <ul> <li>To support the Store Manager with the client interactions and bringing new clients into the business.</li> <li>Manage the client database in the store, maintain accurate client information and follow up on duplicates</li> <li>Support the team in delivering exceptional service to all our clients</li> <li>Strong focus on client profiling, client building and repurchase rate</li> <li>Liaising with the Press department when coordinating and assisting with Hermès events</li> <li>Liaising with Commercial Developer on all CRM developments and initiatives</li> <li>Managing/limiting customer complaints in a timely and proactive manner</li> </ul> <p><strong>2. Admin</strong></p> <ul> <li>Liaising and working closely alongside the stock, administration and operations functions in the store</li> <li>Organise rotas and holiday schedules.</li> <li>Take on keyholding duties and be responsible for opening and closing of the store where necessary.</li> <li>Be responsible for all areas of financial compliance, including banking and cashing up daily and reconciliation of the tills.</li> <li>Ensure that the administrative procedures in place are effective and in accordance with the company’s procedures.</li> </ul> <p><strong>3. Managing the Team</strong></p> <ul> <li>Manage the operation of the shop floor ensuring the quality of customer services and store presentation are to Hermès standards at all times.  </li> <li>Give direction to the team on the shop floor where necessary.</li> <li>Undertake and monitor the progress of new staff members, ensuring they receive a proper induction to the business.</li> <li>Manage training coordination and liaise with Head Office (Retail Dept & HR) to organise training travel and schedules.</li> <li>Ensure the team is properly trained and that additional training is given (particularly on in-store procedures, product knowledge and product handling and presentation techniques).  </li> <li>Update the periodic seasonal training plan and schedule training meetings.</li> </ul> <p><strong>4. Stock and Merchandising</strong></p> <ul> <li>Ensure that in store displays are constantly reviewed, kept fresh and attractive.</li> <li>Fully manage the flow of merchandise to the shop floor.</li> <li>Maintain knowledge of what stock is available in the store that it is properly stored and handled and bring stock issues to the attention of the Store Manager. </li> <li>Gain good working knowledge of the EPOS system to analyse figures and stock printouts.  Stock analysis when needed, assess stock levels and performance.</li> <li>Work with the Manager to ensure that the store and the team are presented to Hermès standards and the store is free from obstruction or hazards at tall times.</li> <li>Produce, check and publish reports on the store and its performance according to published schedules or as requested.  Update targets daily in the spreadsheet provided.</li> <li>Achieve targets in accordance with performance measures set and encourage and assist team members.</li> <li>Support the Store Manager during stocktakes and organise periodic spotchecks.</li> <li>Undertake security activities within company guidelines and to ensure, as far as practicable, that stock or other property is not put at unnecessary risk.</li> <li>Deputise for the Manager in his/her absence.</li> <li>Undertake projects and responsibilities at the direction of the Manager.</li> </ul> <p><strong>5. Cost controls</strong></p> <ul> <li>In liaison with the Store Manager, keep a close eye on budgets</li> <li>Manage uniform allocation and office/shop supplies</li> </ul> <p><strong>6. After Sales Service</strong></p> <ul> <li>Handle any customer service queries, ensuring customer follow up and contact.</li> <li>Deal with any outstanding customer problems swiftly and effectively</li> </ul>


<ul> <li>3 years of proven management experience</li> <li>Ability to perform as second in command in a pacey store environment</li> <li>Organised, flexible and reliable</li> <li>Strong CRM focus</li> <li>Excellent communication skills</li> <li>Excellent selling skills</li> <li>Good IT Skills: sales system, Lotus Notes, Microsoft Office, Windows etc</li> <li>Good team player with capacity to work autonomously</li> <li>Professional with ability to work efficiently and accurately under pressure</li> </ul>