19.11.2020

Sales & Service Assistant - Harrods Femme

  • CDI
  • Royaume-Uni
  • London
  • Développement Commercial & Wholesales
  • Débutants acceptés
  • Hermès GB

Société


<p><span>Hermès GB Limited is one of the many subsidiaries branching out from our Hermès International Headquarters in Paris. We operate with over 260 employees, from our Headquarters in London and across nine stores within our retail function in cities such as London, Dublin, Glasgow and Manchester.</span><br /><br /><span>Hermès really is a truly wonderful place to work. Close relationships, humility and a thirst for team success make the company’s management style unique. Behind the drive for excellence is a spirit of goodwill in which personal achievement is for the benefit of the group’s progress, and where everyone shows commitment and passion, depth and lightness in all that they do.</span><br /><br /><span>Learning and sharing, cultivating one’s curiosity and capacity to be amazed, innovating and never ceasing to push the boundaries of excellence are all crucial aspects of each individual’s development, and make up the company’s principle of continuous learning and passing down of knowledge.</span><br /><br /><span>Our DNA is built up of People, Passion, Personality and of course, our wonderful Product.</span><br /><br /><span>This is an exciting opportunity for any professional who is keen to be part of a close team within a dynamic and flourishing organisation.</span></p>

General Role


<p><span>To provide excellent customer service to all clients. Assist colleagues with sales in order to support the turnover of the store. Demonstrate values of the house to all clients and colleagues. Begin to develop an understanding of the culture and values of the house.</span></p>

Main responsibilities


<p><strong>Sales & Service</strong></p> <ul> <li>Contribution to turnover of store through selling.</li> <li>Demonstrate warmth and patience in all dealings with our customers, always displaying a ‘can-do’ attitude.</li> <li>Begin to deal with customer requests and ensure efficient communication with the client and relevant colleagues throughout.</li> <li>Develop your knowledge of the after sales support processes.</li> <li>Be proactive yourself in familiarising yourself with merchandise to enhance product knowledge.</li> </ul> <p><strong>Client</strong></p> <ul> <li>Ensure strong customer communication during selling ceremony and in after sales.</li> <li>Demonstrate active listening skills to discover more about the client and to develop loyalty and long lasting relations.</li> <li>Accurate CRM capture and recording of client data.</li> </ul> <p><strong>Standards</strong></p> <ul> <li>Active participation in store communications such as daily team briefings.</li> <li>Demonstrate excellent communication skills – both verbal or written.</li> <li>Maintain store standards and become familiar with daily procedures.</li> <li>Ensure merchandise is handled with care and consideration.</li> <li>Adherence and upholding of House procedures.</li> <li>Familiarise yourself with the visual merchandising basics – both front and back of house.</li> <li>Carry out regular stock replenishment and organisation of product</li> <li>Become acquainted with all metiers.<strong></strong></li> </ul> <p><strong>Training</strong></p> <ul> <li>Successfully participate in and complete any training provided.</li> <li>Share information with colleagues and proactively convey learnings when interacting with clients.</li> </ul>

Objectives/Goals


<p><strong>Service</strong></p> <ul> <li>Meet ACE index score >80%</li> <li>Support in the conversion rate for the store</li> </ul> <p><strong>Measurable Targets</strong></p> <ul> <li>Sales</li> <li>Units sold</li> <li>Average transaction</li> <li>Cross selling</li> <li>UPT</li> <li>Hpad usage</li> <li>Client creation</li> <li>Pre selling</li> <li>Reservation</li> </ul> <p><strong>Client Development</strong></p> <ul> <li>Support the repurchase rate for the store</li> </ul>

Profile


<ul> <li>Demonstrate good team spirit in the workplace.</li> <li>Acts as a team player.</li> <li>Take initiative.</li> <li>Demonstrates warmth and empathy, especially with objections.</li> <li>Stays calm when under pressure whilst also being adaptable and versatile.</li> <li>Acts as a true ambassador of the House.</li> <li>Hold a high level of personal standards.</li> </ul>