John Lobb Beverly Hills Store Manager

  • CDI
  • Etats-Unis
  • Los Angeles
  • Magasins-Encadrement
  • Minimum 10 ans
  • John Lobb & Co


<p><em>For more than 150 years, John Lobb has prided itself in upholding the highest standards and levels of craftsmanship and design in the creation of hand-made shoes and boots for men.  </em></p> <p><em>A company of the Hermes group since 1976, the bespoke footwear is still hand-crafted in our workshop in Paris while the ready to wear collections are manufactured in our Northampton factory.</em></p> <p><em>John Lobb owns a distribution network that includes twenty stores established in eight countries and works with a highly selective network of partners and authorized retailers around the world.</em></p>

Mission Générale

<p>The Store Manager of the Beverly Hills flagship store oversees all aspects of the boutique, in line with the commercial strategy approved by the management of JL & Company, ltd. – US Branch, including supervising the staff members in all of their activities (coaching, training and assisting them in achieving sales objectives); demonstrating an active management presence on the sales floor, modelling exceptional service and ensuring all team members embody the John Lobb spirit. <br><br></p>

Eléments de contexte

<p>John Lobb is opening a new store in Beverly Hills and hence is looking for a Store Manager, starting April / May 2021. The selected candidate will have the opportunity to be involved in the recruitment of his team (2 sales associates).</p>

Principales activités

<p><strong>• Sales strategy:</strong></p> <p>- achieving sales objectives, ensure a clear understanding of sales policies and procedures by each team member;<br>- offering an excellent after-sales service;<br>- surveying the competitor’s projects or events;</p> <p>- with the support of Commercial Office, preparing and making purchases at the presentation of the new collections, throughout the year;</p> <p>- checking the presentation and appearance of the store in line with the brand’s visual criteria;<br>- implement a proper buying strategy, based on the specificity of the boutique (demand, inventory and sales objectives);</p> <p>- drawing up and monitoring the budget in cooperation with the Director;<br>- achievement of objectives fixed within the framework of the operating account;<br>- ensuring the control of all the activities in terms of Stock Management, Merchandising, After Sales Service, Sales administration and Internal control, in line with the internal rules and procedures.<br><br><br><strong>• People Management and development:</strong></p> <p><br>- provide inspirational and motivational leadership, giving vision and clarity to the team;<br>- coordinating and motivating the team to provide a consistent level of service to customers, and ensure consistent relations with certain customers (VIPs, regular customers, etc.);<br>- participating in the recruiting process, integrating and training sales staff in terms of product, customer service and the art of selling John Lobb products;<br>- organizing tasks for each team member, fixing objectives, assessing the results of the sales team and involving them in a continuous process of performance improvement and career development;<br>- ensuring the respect of law and company policies, even in the area of health and safety of the store and team.</p> <p>- setting an example to the team by acting as the first ambassador to customers.<br><br><br>• <strong>Communications and public relations:</strong></p> <p><strong></strong>- acting as the John Lobb Ambassador to the customers and every other person that can interact with John Lobb;</p> <p>- representing the John Lobb name to existing and potential customers;<br>- compiling an accurate customer database and updating it permanently;<br>- proposing store promotional activities and customer service practices.</p> <p> </p>

Profil du candidat

<p>- tertiary educated and experienced Manager with a proven number of years of management experience and a strong sense of customer service;<br>- used to performing a Brand Ambassador style role as well as demonstrating the skills and experience of a leading retail manager in a luxury environment;<br>- exceptional communication and networking skills, able to build good professional working relationships demonstrating the ability to work across cultures;<br>- proactive, results-driven individual, demonstrating initiative and commercial creativity; - well organized with an ability to think multi dimensionally;<br>- strong business sense with solid analytical skills;<br>- hands on computer knowledge of MS office and excellent digital skills;<br>- excellent spoken and written English. Additional languages are a plus;<br>- an appreciation of the style and elegance of the house reflecting this in personal presentation.</p>