18.02.2021

Team Leader

  • CDI
  • Chine
  • Hong Kong
  • Magasins-Encadrement
  • Minimum 6 ans
  • Hermès China

General Role


<ul> <li><span>To assist Boutique Manager / Assistant Boutique Manager in the daily store operations and managing a team of sales staff to deliver quality and consistency of service including achieving individual targets, identifying customers’ needs, developing client relationships, and delivering post-sale services.  </span></li> <li><span>Manage the store independently in the absence of boutique management.</span></li> </ul>

Main responsibilities


<p><span><strong>1.)    </strong><strong>Budget and sales</strong></span></p> <ul> <li><span>Help to achieve annual and monthly targets which communicate by the SM with the Group Commercial policy and Hermes image</span></li> <li><span>Ensure the boutique reaches the target mix per product department and responsible for the sales of owned product department</span></li> <li><span>Analyse the sales data and provide constructive suggestions for improvement of sales</span></li> </ul> <p><span><strong>2.)    </strong><strong>Stock and Process control</strong></span></p> <ul> <li><span>Ensure that the group procedures are properly respected and take all necessary action to avoid discrepancy or stock loss;</span></li> <li><span>Work with operation team to perform regular stock take and be able to explain the discrepancy or irregularities to Boutique Manager</span></li> <li><span>Identify the slow moving, best-selling, the aging, the overstock items and to propose concrete action plan</span></li> </ul> <p><span><strong>3.)    </strong><strong>Merchandising</strong></span></p> <ul> <li><span>Ensure the Visual Merchandise corresponds to the product’s sales plan</span></li> <li><span>Suggest visual presentation for improving the sales through of slow-moving items</span></li> <li><span>Maintains shop display and environment in line with the Group guideline </span></li> </ul> <p><span><strong>4.)    </strong><strong>Store operations</strong></span></p> <ul> <li><span>Ensure store procedures are properly followed and smoothly operate by team</span></li> <li><span>Handle all customer complaints and difficult situation;</span></li> <li><span>Conduct briefing session and act as Key holders and a contact person in case of emergency</span></li> </ul> <p><span><strong>5.)    </strong><strong>Team management</strong></span></p> <ul> <li><span>Monitor and manage the team to ensure enough manpower on floor to serve customers</span></li> <li><span>Observe and review the store staff’s performance with managers on regular basis</span></li> <li><span>Organize the team to do briefing to other team members after their training session to make sure that all team share the knowledge</span></li> <li><span>Motivate the team on sales achievement and development of regular customers</span></li> </ul> <p><span><strong>6.)    </strong><strong>Customer service</strong></span></p> <ul> <li><span>Ensure the team to provide professional service to customers and coaching individual staff where necessary to enhance staff skills</span></li> <li><span>Provide support to the team in customer relations and sales in shop</span></li> <li><span>Suggest solution to increase the motivation of each member in achieving sales target</span></li> </ul>

Profile


<ul> <li><span>Solid experience in luxury retail industry with at least 3 years of managerial or leadership experience</span></li> <li><span>Great presentation, communication and interpersonal skills</span></li> <li><span>Strong analytical mindset and ability to provide effective solution</span></li> <li><span>Knowledge of shop operations such as stock organization, cash and credit card handling, stock count measures</span></li> <li><span>Curious individual with good problem-solving skills and eager to seek for challenges</span></li> <li><span>Good Leadership skills and encourage teamwork</span></li> <li><span>Fluent in Cantonese, English and Mandarin is a plus</span></li> </ul>