18.02.2021

Assistant EC Operation Manager

  • CDI
  • Chine
  • Shanghai
  • Digital, E-Commerce
  • Minimum 6 ans
  • Hermès China

Main responsibilities


<p><strong>Inter coordination & External coordination</strong></p> <ul> <li>Inter departmental coordination to support operation for official website, WeChat mini-program store and Tmall Perfume & Cosmetic store. <ul> <li>Cooperate with logistic dept. <ul> <li>Ensure shipment on time with high standard</li> <li>Work with warehouse to optimize operation and QC procedure.</li> <li>Replenish to 3<sup>rd</sup> party warehouse</li> </ul> </li> <li>Work closely with call center team to optimize script and solve customer complain.</li> <li>Cooperate with finance dept. <ul> <li>Process payment and refund</li> <li>Operation expense and budget</li> </ul> </li> <li>Cooperate with legal dept. <ul> <li>Legal terms review and update for new functions and projects</li> <li>FAQ review and update</li> </ul> </li> <li>Cooperate with physical stores <ul> <li>O2O sales cooperation</li> </ul> </li> </ul> </li> </ul> <ul> <li>Work with state bureaus to solve customer complaint.</li> <li>Work with TP to implement operation procedure and new functions.</li> </ul> <p> </p> <p><strong>Online operation</strong></p> <ul> <li>After sales service <ul> <li>Deal with customer complaint cases</li> <li>Stock management of repaired items</li> </ul> </li> <li>Stock management <ul> <li>Report lose cases</li> <li>Control stock discrepancy</li> </ul> </li> <li>Optimize and upgrade operation procedure under group policy. Keep operation standard of online stores</li> <li>Implement new service functions of platforms and make it happen.</li> <li>Upgrade packaging material and place order to ensure replenishment.</li> <li>Order fraud risk management and follow up</li> </ul>

Profile


<ul> <li>Over 6 years working experience of retail operation.</li> <li>Familiar with online sales channels: brand website, miniprogram, Tmall.</li> <li>Good execution, ability to learn, communication, responsible and able to handle pressure.</li> <li>Team player with patience, result driven.</li> <li>Vendor and team management experience, able to motivate and improve efficiency.</li> <li>Fluent in both spoken and written Mandarin Chinese and English.</li> </ul>