18.02.2021
Assistant EC Operation Manager
- CDI
- Chine
- Shanghai
- Digital, E-Commerce
- Minimum 6 ans
- Hermès China
Main responsibilities
<p><strong>Inter coordination & External coordination</strong></p>
<ul>
<li>Inter departmental coordination to support operation for official website, WeChat mini-program store and Tmall Perfume & Cosmetic store.
<ul>
<li>Cooperate with logistic dept.
<ul>
<li>Ensure shipment on time with high standard</li>
<li>Work with warehouse to optimize operation and QC procedure.</li>
<li>Replenish to 3<sup>rd</sup> party warehouse</li>
</ul>
</li>
<li>Work closely with call center team to optimize script and solve customer complain.</li>
<li>Cooperate with finance dept.
<ul>
<li>Process payment and refund</li>
<li>Operation expense and budget</li>
</ul>
</li>
<li>Cooperate with legal dept.
<ul>
<li>Legal terms review and update for new functions and projects</li>
<li>FAQ review and update</li>
</ul>
</li>
<li>Cooperate with physical stores
<ul>
<li>O2O sales cooperation</li>
</ul>
</li>
</ul>
</li>
</ul>
<ul>
<li>Work with state bureaus to solve customer complaint.</li>
<li>Work with TP to implement operation procedure and new functions.</li>
</ul>
<p> </p>
<p><strong>Online operation</strong></p>
<ul>
<li>After sales service
<ul>
<li>Deal with customer complaint cases</li>
<li>Stock management of repaired items</li>
</ul>
</li>
<li>Stock management
<ul>
<li>Report lose cases</li>
<li>Control stock discrepancy</li>
</ul>
</li>
<li>Optimize and upgrade operation procedure under group policy. Keep operation standard of online stores</li>
<li>Implement new service functions of platforms and make it happen.</li>
<li>Upgrade packaging material and place order to ensure replenishment.</li>
<li>Order fraud risk management and follow up</li>
</ul>
Profile
<ul>
<li>Over 6 years working experience of retail operation.</li>
<li>Familiar with online sales channels: brand website, miniprogram, Tmall.</li>
<li>Good execution, ability to learn, communication, responsible and able to handle pressure.</li>
<li>Team player with patience, result driven.</li>
<li>Vendor and team management experience, able to motivate and improve efficiency.</li>
<li>Fluent in both spoken and written Mandarin Chinese and English.</li>
</ul>