28.03.2021

Trainer - Parfums & Beauty (Local Market & Travel Retail)

  • CDI
  • Chine
  • Shanghai
  • Direction Générale
  • Minimum 3 ans
  • Hermès China

Context


<ul> <li>China Local Market (Hermes China Boutique – Sephora – Department Stores – Duty Paid)</li> <li>China Travel Retail</li> <li>Hermes Fragrance & Beauty Products</li> </ul>

Main responsibilities


<p><strong>1. In-store Training / Field Coaching and Education</strong></p> <ul> <li>Conduct comprehensive national training (product training, makeup technique training & sales skill training) in accordance to Marketing Calendar and Hermes Fragrance & Beauty Retail Training strategy</li> <li>Work with partners from different channels to deliver the training support, includes but not limits to in-store training, on-counter / field coaching and follow up to increase the expertise, within planned schedule</li> <li>Ensure in each POS beauty that the makeup consultation guidelines is fully respected</li> <li>Motivate, provide in-counter sales support and coaching & develop action plan to maximize front liner performance and productivity</li> </ul> <p><strong>2. Retail Supporting </strong></p> <ul> <li>Assist area Manager project and ensure the standard execution on counter through every field work in Region</li> <li>Identify with the area manager the development opportunities and implementation of a personalized action plan by store priority (KPI/QPI analysis) and do store visit together</li> <li>Counter management support: morning brief, merchandising check, business priority monitoring and tracking</li> <li>Work closely with other functional teams on Retail Experience improvement and execution</li> <li>Welfare management of BAs: uniform, grooming etc</li> <li>Build the sales force from scratch: participate actively in the recruitment of beauty salespersons and develop the potential of the beauty experts in the region and create a community</li> </ul> <p><strong>3. Reporting, Tracking & Planning</strong></p> <ul> <li>Provide actionable, factual and precise reports after training / field coaching and ensure follow up</li> <li>Work on National Training Plan & manage coordination and timeline to ensure delivery according to schedule</li> <li>Manage training material library, forecast, files for training purpose</li> <li>Translate and proofread training documents from Head Office</li> </ul>

Profile


<ul> <li>Minimum 5 years of retail sales, management and / or coaching experience in the Perfume / Cosmetic industry.</li> <li>3 axis retail & training background</li> <li>Ideally beauty expertise and good makeup techniques</li> <li>Strong attention to hygiene guidelines</li> <li>Excellent communication skills, well-organized, detail-minded with strong ownership</li> <li>Business oriented & result driven</li> <li>True team player and able to manage multiple tasks</li> <li>Fluent in Mandarin; Basic English for communication</li> </ul>