08.06.2021

Assistant Store Manager Amsterdam (W/M)

  • CDI
  • Pays-Bas
  • Amsterdam
  • Magasins-Encadrement
  • Minimum 10 ans
  • Hermès Benelux

Société


<p><span style="font-family: georgia, palatino;">Hermès Benelux-Nordics is a subsidiary of Hermès International, distributing Hermès products in Benelux and Scandinavia. Its region is a geographical and cultural mosaic, operating 9 stores in beautiful cities such as Brussels, Antwerp, Knokke, Amsterdam, Copenhagen, Luxembourg, Stockholm and Oslo.</span></p> <p style="text-align: center;"><span style="font-family: georgia, palatino;">We are looking for an <strong>Assistant Store Manager in Amsterdam.</strong></span></p>

Mission Générale


<p><span style="font-family: georgia, palatino;">As an Assistant Store Manager you will actively participate in the business development of the store while embodying the Hermès spirit of tradition, quality and service. You will assist the Store Manager in the overall management of sales, service and people. You will be fully in charge of the business during the Store Manager’s absence.</span></p> <p> </p>

Principales activités


<p><span style="font-family: georgia, palatino;"><strong>DRIVE BUSINESS PERFORMANCE</strong>:</span></p> <ul> <li><span style="font-family: georgia, palatino;">Achieve and drive own and team's sales objectives</span></li> <li><span style="font-family: georgia, palatino;">Maintain own client portfolio and identify client development opportunities</span></li> <li><span style="font-family: georgia, palatino;">Coach the team to provide a consistent level of personalised service to all clients creating long-term relationships</span></li> <li><span style="font-family: georgia, palatino;">Support the store manager in preparing the buying sessions</span></li> </ul> <p> </p> <p><strong><span style="font-family: georgia, palatino;">TEAM ANIMATION:  </span></strong></p> <ul> <li><span style="font-family: georgia, palatino;">Be the link between the team and the Store Manager through frequent presence on the sales floor</span></li> <li><span style="font-family: georgia, palatino;">Assist team in the selling ceremony and front-of-house operations </span></li> <li><span style="font-family: georgia, palatino;">Train and motivate the team to achieve best performance within Hermès standards and everyone's development needs </span></li> <li><span style="font-family: georgia, palatino;">Integrate new comers by sharing the Hermès spirit, quality and service expectations </span></li> <li><span style="font-family: georgia, palatino;">Coordinate daily morning briefs</span></li> </ul> <p> </p> <p><strong><span style="font-family: georgia, palatino;">CLIENT SERVICE:</span></strong></p> <ul> <li><span style="font-family: georgia, palatino;">Be an ambassador of Hermès: demonstrate exemplarity and excellence in all client interactions</span></li> <li><span style="font-family: georgia, palatino;">Handle client complaints and be a strong support to the team in case of conflicts</span></li> <li><span style="font-family: georgia, palatino;">Offer an excellent after-sales service to create client loyalty</span></li> </ul> <p> </p> <p><strong><span style="font-family: georgia, palatino;">OPERATIONS & ADMINISTRATIVE SUPPORT:</span></strong></p> <ul> <li><span style="font-family: georgia, palatino;">Support the Store Manager in all other operational & administrative areas</span></li> <li><span style="font-family: georgia, palatino;">Ensure the respect of all company policies</span></li> </ul> <p> </p>

Profil du candidat


<ul> <li><span style="font-family: georgia, palatino;">At least 10 years of high end retail experience</span></li> <li><span style="font-family: georgia, palatino;">At least 5 years of managerial experience</span></li> <li><span style="font-family: georgia, palatino;">Ability to lead and drive team performance and customer service</span></li> <li><span style="font-family: georgia, palatino;">Good customer relationship management skills</span></li> <li><span style="font-family: georgia, palatino;">Strong business sense with good analytical skills</span></li> <li><span style="font-family: georgia, palatino;">Problem solving capabilities</span></li> <li><span style="font-family: georgia, palatino;">Strong team player</span></li> <li><span style="font-family: georgia, palatino;">Focus on quality</span></li> <li><span style="font-family: georgia, palatino;">Spirit of curiosity and eager to learn</span></li> <li><span style="font-family: georgia, palatino;">Care for results</span></li> <li><span style="font-family: georgia, palatino;">Flexibility and drive to go the extra mile</span></li> <li><span style="font-family: georgia, palatino;">Languages : Fluent Dutch and English – other languages are a plus</span></li> <li><span style="font-family: georgia, palatino;">A good sense of humour!</span></li> </ul> <p> </p>